The C100 Sensor can detect distinct signals from multiple people in the same room. When multiple people are detected, the device only tracks the person that's closest to the device and in front of it. The software feature enabling the monitoring of two people in the same bed simultaneously is currently in development, more details to be announced in Q2 of 2020.
Welcome to Circadia Support
We’re happy to answer any additional questions you may have. Alternatively feel free to write us an email at firstname.lastname@example.org or give us a call on +442033055585 (Mon - Fri, 10 am - 6 pm).
Setup videos & guides
Download Circadia Track for iOS and Android, our tracker companion app.
Yes, each device emits a unique signal allowing two devices to be placed in the same room without any impact on accuracy. Refer to the Instructions For Use for guidance on where and how to place the device for optimal operation.
There are no risks in using the C100 Sensor. The device relies on electromagnetic waves in the microwave frequency band emitting low power signals at a high speed and averaging them to recover a useful signal. The radiated output power of the C100 Sensor is 486x times below the limit of the applicable safety (ICNIRP) regulations; the emitted power levels of the C100 Sensor are far lower than those of commonly used electromagnetic transmitters, including: WiFi, Bluetooth, laptop WLAN, or mobile phone UMTS/3G. When compared to a standard 5 GHz WiFi router, the C100 Sensor is found to emit ~100x less power. The C100 Sensor is pending FDA 510(k) clearance as a medical device.
The C100 Sensor cannot "see" the patient, it uses a form of radar that does not allow the recovery of a spatial picture of the user. The device is only capable of detecting motion such as respiration or body movement, without reconstructing any images.
No, the C100 Sensor contains a microphone but this is only used to evaluate the noise level in the room and generates a single number every 30 seconds. No audio is recorded or transmitted.
Download the app to create your profile and plug in the Tracker in a power socket next to your bedside table. Once connected, you’ll hear a sound from the Tracker with sky blue lights. Pro tip: Have your home Wi-Fi password to hand as your Tracker will connect to your home Wi-Fi network the first time you set it up.
Your app will walk you through the process but here’s some more info:
- Press and hold the power button at the back of the Tracker for 10 seconds - the Tracker will restart and you will see sky blue lights fading in and out.
- Go in to your Mobile Settings and Connect to the Circadia Wi-Fi and then go back to the Circadia App to continue
- When everything is set up don’t forget to press START on the little floating power button on the bottom right of the Track screen and STOP in the morning.
When your Tracker cannot connect to Wi-Fi, a slow pulsating yellow light will show. If this happens, you will not be able to start tracking. Make sure that you have a strong and reliable Wi-Fi signal in your bedroom.
If your Tracker loses connection to Wi-Fi for more than an hour, it will start dropping data. When this happens, your sleep session is incomplete and cannot be analysed. Make sure to have a strong and reliable Wi-Fi signal in your bedroom and try again the next night!
If your Tracker keeps pulsating in blue light, it means that it is in configuration mode. If you had already set up your Tracker previously, you can simply leave configuration mode by pressing the button on the back of the Tracker once.
If you are unable to set up the tracker or your tracker continues to show red lights, try the following:
- Disconnect the Tracker from the power socket
- Without the Tracker plugged in, press and hold the button on the back of the device
- With the button pressed, connect the Tracker to power
- Release the button once the Tracker makes a sound and blue lights show
- The device will now reset to Factory mode and you can jump straight in to the Wi-Fi set-up process
If the Tracker automatically enters the configuration mode after you have already entered the Wi-Fi credentials it means that the Tracker couldn't successfully connect to the network. This is mostly caused by a typo when entering the password. Please remove the device from your app and repeat the configuration process, making sure to enter the correct password.